Australia’s first store-to-door drone delivery service launches with Coles

Coles, one of Australia’s largest grocery chains, will become Australia’s first major retailer to offer drone delivery directly from a store to customers' homes. We’re launching a service together in South East Queensland next month; the first drone delivery service in the Gold Coast region.

This is an expansion of the “store-to-door” operating model in Dallas, Texas, and an evolution of the rooftop-based service in nearby Logan City.  Co-location with retail locations makes it easier and less expensive to scale drone delivery in densely populated urban and suburban environments, where real estate available for infrastructure is limited.

From Wednesday 2 November, customers in the Gold Coast suburbs of Ormeau, Ormeau Hills, and Yatala will be able to receive delivery in minutes, directly from the Coles store at Ormeau Village Shopping Centre. The service will gradually expand to include other nearby suburbs, delivering 500 of the most popular Coles grocery items including bread, fresh produce, convenience meals, snacks, health care items, and household essentials.

The Coles drone delivery expansion into Queensland follows a successful pilot program launched in Canberra earlier this year, where Coles co-located its products at Wing’s drone delivery facility.